Skip to content

Welcome to TechBearing

The TSM Operating System

TechBearing helps Technical Success Managers improve customer outcomes by improving how they think — not by tracking more activity.

What is TechBearing?

TechBearing is a professional platform designed for Technical Success Managers who want to:

  • See reality clearly — Understand what's actually happening in your portfolio
  • Choose what matters — Focus on the customers and initiatives that need attention
  • Improve through honest reflection — Learn from outcomes, not just activities

Your portfolio is your curriculum. Your customers are your teachers.

Core Principles

  • Optimize for Clarity

    Most tools measure what happened. TechBearing helps you understand what matters, why something worked, and what to do differently next time.

  • Optimize for Outcomes

    Connect your daily work to customer outcomes. Every practice, every commitment tied to what actually matters.

  • Optimize for Growth

    Build skills through deliberate practice. See patterns across your portfolio. Get better over time.

  • Optimize for Evidence

    Capture what you do, not just what you plan. Build a portfolio of impact that speaks for itself.

Quick Start

New to TechBearing? Start here:

  1. Overview — Understand what TechBearing does
  2. First Login — Set up your account
  3. Navigation — Learn your way around

Key Features

Feature Description
Portfolio Manage your customer book of business
Meeting Notes Capture and track customer interactions
Initiatives Track projects with Pain → Outcome → Steps
Prep Briefs AI-powered preparation for customer calls
Growth Skills, reflections, goals, and evidence
Learning Learning tracks and knowledge resources

Integrations

TechBearing connects with the tools you already use:

  • Slack — Quick logs and commands via /tb
  • Google Calendar — Sync meetings and auto-generate prep briefs
  • Granola — Import meeting notes from Granola AI

Need Help?